Adding a Patient can be performed by both Customer Admins and Practitioners depending on the on-boarding process.

Role: Customer Admin, Practitioner

Menu: Patients

Select “Add Patient”, “Add Manually” (Note: If your practice is integrated to an EHR system, you can chose “Sync from Integration”)

1. Enter First Name, Last Name, Email (Required). Phone (Optional)
2. Select a Disease. Note: Only one disease is allowed per Patient
3. Enter the Medical Record Number (MRN) for the Patient. This is the number that matches with their identifier in the EHR System
4. Select the Patient’s Main Practitioner (must already exist). Note, this should be the person that is primarily responsible for the patient (Physician), but can also be an associate that monitors the patient on a routine basis
5. You can decide whether this Practitioner is notified of deviations in patient activity scoring by ensuring the toggle “Notify this Data Viewer of patient activity” is turned on.
6. Optionally, you can add additional Data Viewers by selecting “+ Add Data Viewer”. This allows others in the practice to see data from the patient as well as gives you the option to have this additional practitioner notified of patient deviations.

Note: You may add as many additional Data Viewers/Notified Practitioners as you wish. This provides flexibility in who is informed about the patient.

Note: For security reasons, invitations expire in 3 days. If not accepted, you can resend a new invitation to the patient.  

To resend the invitation to a patient, from the Patient menu, select the arrow next to the invited patient. Select “Resend Invite” from the bottom of the patient record.

If a patient has never accepted the invitation to join mPRO (Invited status), you can delete the patient permanently. This is done by selecting “Delete Patient” from the patient record.

If the patient has ever registered with mPRO (Active status), you cannot delete the patient, but you can deactivate them to remove them from your account. The deactivate option is located at the bottom of the patient record.

PRO Surveys
Role: Customer Admin, Practitioner

Menu: Dashboard

Select “Survey Progress”

Full practice survey data is shown if that option is selected for the particular user. Otherwise, just that Practitioners data is available. See Customer Admin Guide for configuring this option for users.

Filtering
To see data for a particular Patient, Disease, Data Range, etc, select the Filter option. Complete one or more filter options and select “Apply Filter”

To clear all Filters, Select Filter, Reset.

Survey Responses
Role: Customer Admin, Practitioner

Menu: Dashboard

Select “Survey Responses”

Survey Responses can be sorted by Patient or Filtered by any of the available columns. You may also use the Search box to pull up specific patients.

Medication Tracker

Role: Customer Admin, Practitioner

Menu: Dashboard

Select “Medication Tracker”

The Medication Tracker shows the status of each patient’s medications and whether they acknowledged Taking or Missing a medication. If the patient does not respond to a medication reminder, it will be marked as “Ignored”.

Medication Tracker can be sorted by most columns, Filtered using the Filter option, or you can use the Search box to search for patients, medication names, practitioners, or practice

Role: Practitioner

The “Bell” icon in the upper right corner shows In-App messages for each Practitioner about patients assigned to them. If there is a Red Number in the bell icon, that indicates unread messages

For EMR Integrated customers:

Messages shown here include:

• Consider early visit. Patient’s PROs are trending worse vs their personal baseline
• Consider delay visit. Patient has an upcoming appointment but their PROs are stable

Click on any message launches the dashboard filtered for this patient

For Non-EMR Integrated customers:

Messages shown here include:

• Consider early visit. Patient’s PROs are trending worse vs their personal baseline

Click on any message launches the dashboard filtered for this patient

Mark all messages read if desired by clicking “Mark All Read”

Menu: Dashboard
The Patient Participation tab provides a view of how much patients are using mPRO. Reviewing low-use users and contacting them to encourage reporting of symptoms can help improve the view into patient health.

The Patient Participation Dashboard can be filtered by a Date Range, Patient, or Practitioner. It can also be sorted by the available columns.

For assistance with the mPRO App, email [email protected] 

For health related questions, please contact your provider.